At LilyEraser, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.lilyeraser.com) or use our services. By accessing our website or making a purchase, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide you with the best possible shopping experience. This includes:
a) Personal Information You Provide
When you use our website, create an account, or make a purchase, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (e.g., credit card details)
b) Automatically Collected Information
When you interact with our website, we may automatically collect:
- Your IP address
- Browser type and version
- Device information (e.g., operating system)
- Pages you visit, time spent on the site, and other usage data.
c) Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can manage cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, including shipping, returns, and exchanges.
- Customer Support: To respond to inquiries, resolve issues, and provide support.
- Personalization: To improve your shopping experience by tailoring content, recommendations, and offers.
- Marketing: To send promotional emails, special offers, and updates (you can opt out at any time).
- Analytics: To analyze website performance and improve our products, services, and user experience.
- Security: To prevent fraud, unauthorized access, and other illegal activities.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with trusted third parties for specific purposes:
- Service Providers: We work with third-party companies (e.g., payment processors, shipping carriers, and customer service tools) to fulfill orders and provide services.
- Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
5. Your Privacy Rights
You have the following rights regarding your personal information:
a) Access and Update:
You can request access to your personal information or update incorrect or incomplete data.
b) Delete or Restrict Use:
You can request that we delete or restrict the use of your personal information, subject to legal requirements.
c) Opt-Out of Marketing:
You can unsubscribe from marketing emails by clicking the “Unsubscribe” link in our emails or contacting us directly.
To exercise these rights, please contact us at [email protected].
6. How We Protect Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:
- Secure servers and encryption for payment information.
- Regular monitoring of our systems for vulnerabilities and threats.
- Limiting access to personal information to authorized personnel only.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior and preferences. These technologies help us:
- Remember your preferences (e.g., saved items in your cart).
- Analyze website traffic and performance.
- Deliver targeted advertising.
You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will delete it promptly.
10. International Users
If you are accessing our website from outside [Your Country], please note that your information will be processed and stored in [Your Country] or other countries where our service providers operate. By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your own.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with the “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Website: www.lilyeraser.com